ILESANMI HANNAH
Customer-Focused Administrative & Marketing Professional
Lagos State, NG.About
Highly adaptable and customer-focused professional with a proven track record in administrative support, email marketing, and client relationship management. Leverages strong communication, problem-solving, and organizational skills to enhance service efficiency, drive engagement, and deliver measurable results. Adept at managing complex operations, coordinating teams, and ensuring high levels of client satisfaction across diverse environments.
Work
GAOTek Inc.
|Email Marketing / Administrative Support Assistant (Remote)
Remote, Remote, US
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Summary
Managed comprehensive email marketing campaigns and administrative operations, ensuring high accuracy and efficient communication across international teams.
Highlights
Executed targeted outbound email marketing campaigns, leveraging approved templates and workflows to engage prospects and internal teams.
Managed high-volume professional email communications, ensuring clarity and consistency in messaging to prospects and internal stakeholders.
Maintained and updated extensive contact databases and spreadsheets with high accuracy, enhancing data integrity for marketing and administrative functions.
Tracked daily email activity and generated routine performance reports, providing actionable insights for campaign optimization.
Supported critical administrative operations through meticulous documentation, data entry, and organized record-keeping, improving operational efficiency.
Consistently met demanding deadlines and productivity targets in a remote, international environment, demonstrating strong self-management and adaptability.
Saint Peter's Secondary School
|Teacher
Cross River, Cross River, Nigeria
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Summary
Educated over 300 students in English Language while managing classroom dynamics and improving student engagement and academic outcomes.
Highlights
Taught English Language to 3 classes, each comprising over 100 students, while simultaneously serving as a Class Teacher for one designated class.
Managed academic records, oversaw student welfare, and effectively resolved complaints from both students and parents, ensuring a positive learning environment.
Maintained excellent classroom management, successfully reducing noise disruptions and facilitating effective lesson delivery.
Achieved an above 40% increase in student participation and attentiveness through the implementation of engaging teaching methods.
Improved English performance of students by 20% within a single academic term through targeted instructional strategies.
Buidis Services
|Sales Representative
Osun, Osun, Nigeria
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Summary
Drove sales revenue and ensured high customer satisfaction by assisting over 50 daily customers and maintaining meticulous financial records.
Highlights
Assisted over 50 customers daily, efficiently resolving inquiries and ensuring a consistently positive customer experience.
Boosted monthly sales revenue by 15% through strategic upselling techniques and diligent follow-ups.
Maintained 100% transaction accuracy while handling cash and preparing daily financial records, ensuring strict accountability.
Coordinated logistics to ensure timely product delivery, achieving zero missed deadlines and enhancing customer trust.
Comfort Tutors
|Tutor
Osun, Osun, Nigeria
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Summary
Provided personalized academic support to students, significantly improving their performance and confidence across various subjects.
Highlights
Taught and supported students across diverse subjects, leading to measurable improvements in academic performance and confidence.
Developed and implemented personalized study strategies tailored to individual student needs, resulting in enhanced exam outcomes and academic success.
HLC Events & Bridals
|Event Manager
Osun, Osun, Nigeria
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Summary
Managed and executed over 20 successful events from planning to delivery, achieving high client satisfaction and significant cost reductions.
Highlights
Planned and coordinated more than 20 successful events, expertly managing client relations and negotiating with vendors to ensure seamless execution.
Reduced overall event costs by 10% through the implementation of effective resource management strategies and vendor optimization.
Delivered all events with 100% client satisfaction, consistently meeting high standards even under tight deadlines.
Volunteer
Nigerian Red Cross Society
|Volunteer
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Summary
Contributed to community well-being through first aid and support services, impacting over 100 individuals.
Highlights
Assisted in community service initiatives and provided critical first aid response, supporting over 100 individuals in emergency situations.
Developed and strengthened teamwork, adaptability, and crisis management skills through active participation in high-pressure volunteer activities.
Education
Obafemi Awolowo University
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Bachelor of Arts
Linguistics and African Languages
United Anglican Methodist High School
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WASSCE
Languages
English
Certificates
Certificate of completion of a three-month internship program as a team lead
Issued By
Unknown
Certificate of training in Lead Generation
Issued By
Unknown
Certificate of training in Email Marketing
Issued By
Unknown
Certificate of Service – Community Development Service
Issued By
Unknown
Certificate of Merit – Community Development Service
Issued By
Unknown
Jobberman Soft Skills Training Certificate
Issued By
Jobberman
NYSC Certificate of National Service
Issued By
NYSC
Annual Linguistics and African Languages Conference Certificate
Issued By
Unknown
ICT Training Certificate
Issued By
Unknown
Skills
Client Relations & Support
Customer Service, Client Relationship Management, Complaint Resolution, Conflict Management, Customer Satisfaction.
Communication & Collaboration
Oral Communication, Written Communication, Interpersonal Skills, Leadership, Team Coordination, Cross-functional Collaboration.
Administrative & Operational Management
Administrative Support, Data Entry, Record Keeping, Documentation, Time Management, Organizational Skills, Logistics Coordination, Process Improvement.
Marketing & Sales
Email Marketing, Lead Generation, Sales, Upselling, Marketing Campaigns, Performance Reporting.
Problem Solving & Adaptability
Problem-Solving, Multitasking, Adaptability, Crisis Management, Strategic Prioritization.
Software & Tools
Microsoft Word, Microsoft Excel, Google Sheets, Email Platforms.
Financial Acumen
Cash Handling, Accountability, Transaction Accuracy, Financial Record Keeping.
Education & Training
Teaching, Classroom Management, Curriculum Development, Student Welfare, Academic Records.
Event Management
Event Planning, Event Coordination, Vendor Negotiation, Resource Management, Client Satisfaction.