ILESANMI HANNAH

Customer-Focused Administrative & Marketing Professional
Lagos State, NG.

About

Highly adaptable and customer-focused professional with a proven track record in administrative support, email marketing, and client relationship management. Leverages strong communication, problem-solving, and organizational skills to enhance service efficiency, drive engagement, and deliver measurable results. Adept at managing complex operations, coordinating teams, and ensuring high levels of client satisfaction across diverse environments.

Work

GAOTek Inc.
|

Email Marketing / Administrative Support Assistant (Remote)

Remote, Remote, US

Summary

Managed comprehensive email marketing campaigns and administrative operations, ensuring high accuracy and efficient communication across international teams.

Highlights

Executed targeted outbound email marketing campaigns, leveraging approved templates and workflows to engage prospects and internal teams.

Managed high-volume professional email communications, ensuring clarity and consistency in messaging to prospects and internal stakeholders.

Maintained and updated extensive contact databases and spreadsheets with high accuracy, enhancing data integrity for marketing and administrative functions.

Tracked daily email activity and generated routine performance reports, providing actionable insights for campaign optimization.

Supported critical administrative operations through meticulous documentation, data entry, and organized record-keeping, improving operational efficiency.

Consistently met demanding deadlines and productivity targets in a remote, international environment, demonstrating strong self-management and adaptability.

Saint Peter's Secondary School
|

Teacher

Cross River, Cross River, Nigeria

Summary

Educated over 300 students in English Language while managing classroom dynamics and improving student engagement and academic outcomes.

Highlights

Taught English Language to 3 classes, each comprising over 100 students, while simultaneously serving as a Class Teacher for one designated class.

Managed academic records, oversaw student welfare, and effectively resolved complaints from both students and parents, ensuring a positive learning environment.

Maintained excellent classroom management, successfully reducing noise disruptions and facilitating effective lesson delivery.

Achieved an above 40% increase in student participation and attentiveness through the implementation of engaging teaching methods.

Improved English performance of students by 20% within a single academic term through targeted instructional strategies.

Buidis Services
|

Sales Representative

Osun, Osun, Nigeria

Summary

Drove sales revenue and ensured high customer satisfaction by assisting over 50 daily customers and maintaining meticulous financial records.

Highlights

Assisted over 50 customers daily, efficiently resolving inquiries and ensuring a consistently positive customer experience.

Boosted monthly sales revenue by 15% through strategic upselling techniques and diligent follow-ups.

Maintained 100% transaction accuracy while handling cash and preparing daily financial records, ensuring strict accountability.

Coordinated logistics to ensure timely product delivery, achieving zero missed deadlines and enhancing customer trust.

Comfort Tutors
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Tutor

Osun, Osun, Nigeria

Summary

Provided personalized academic support to students, significantly improving their performance and confidence across various subjects.

Highlights

Taught and supported students across diverse subjects, leading to measurable improvements in academic performance and confidence.

Developed and implemented personalized study strategies tailored to individual student needs, resulting in enhanced exam outcomes and academic success.

HLC Events & Bridals
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Event Manager

Osun, Osun, Nigeria

Summary

Managed and executed over 20 successful events from planning to delivery, achieving high client satisfaction and significant cost reductions.

Highlights

Planned and coordinated more than 20 successful events, expertly managing client relations and negotiating with vendors to ensure seamless execution.

Reduced overall event costs by 10% through the implementation of effective resource management strategies and vendor optimization.

Delivered all events with 100% client satisfaction, consistently meeting high standards even under tight deadlines.

Volunteer

Nigerian Red Cross Society
|

Volunteer

Osun, Osun, Nigeria

Summary

Contributed to community well-being through first aid and support services, impacting over 100 individuals.

Highlights

Assisted in community service initiatives and provided critical first aid response, supporting over 100 individuals in emergency situations.

Developed and strengthened teamwork, adaptability, and crisis management skills through active participation in high-pressure volunteer activities.

Education

Obafemi Awolowo University
Ile-Ife, Osun, Nigeria

Bachelor of Arts

Linguistics and African Languages

United Anglican Methodist High School
Ilesa Osun State, Osun, Nigeria

WASSCE

Languages

English

Certificates

Certificate of completion of a three-month internship program as a team lead

Issued By

Unknown

Certificate of training in Lead Generation

Issued By

Unknown

Certificate of training in Email Marketing

Issued By

Unknown

Certificate of Service – Community Development Service

Issued By

Unknown

Certificate of Merit – Community Development Service

Issued By

Unknown

Jobberman Soft Skills Training Certificate

Issued By

Jobberman

NYSC Certificate of National Service

Issued By

NYSC

Annual Linguistics and African Languages Conference Certificate

Issued By

Unknown

ICT Training Certificate

Issued By

Unknown

Skills

Client Relations & Support

Customer Service, Client Relationship Management, Complaint Resolution, Conflict Management, Customer Satisfaction.

Communication & Collaboration

Oral Communication, Written Communication, Interpersonal Skills, Leadership, Team Coordination, Cross-functional Collaboration.

Administrative & Operational Management

Administrative Support, Data Entry, Record Keeping, Documentation, Time Management, Organizational Skills, Logistics Coordination, Process Improvement.

Marketing & Sales

Email Marketing, Lead Generation, Sales, Upselling, Marketing Campaigns, Performance Reporting.

Problem Solving & Adaptability

Problem-Solving, Multitasking, Adaptability, Crisis Management, Strategic Prioritization.

Software & Tools

Microsoft Word, Microsoft Excel, Google Sheets, Email Platforms.

Financial Acumen

Cash Handling, Accountability, Transaction Accuracy, Financial Record Keeping.

Education & Training

Teaching, Classroom Management, Curriculum Development, Student Welfare, Academic Records.

Event Management

Event Planning, Event Coordination, Vendor Negotiation, Resource Management, Client Satisfaction.